Our customer service experts speak to hundreds of customers each week. Here is a list of the most common questions. If you cannot find an answer, don't hesitate to contact us, please just send it to service@herjewelers.com
Yes. All of the Jewelry that we stock are supplied directly from our factory. So we are completely sure that all stones we sell are genuine and the silver is always solid 92.5.
We are selling solid silver only. All our products are stamped.
Yes. All of our Jewelry is brand new and in top retail condition. They are exactly the same as if you purchased them from a high-street shop. Please note that some our products are specially stylized to only look like vintage style jewelry pieces.
Because we are the best on the market! Our jewelry is the top quality, we are the manufacturer (not reseller) of .solid silver jewelry so none can beat our prices and our quality! Besides we have the benefit of reducing costs by selling online.
We shipped all paid orders within 1-3 working days. Weekends orders will be shipped on Monday or Tuesday, if Monday is a Holiday.
The actual delivery time of International orders depends on the local post service. The reference shipping time you can get it on our shipping terms.
Please wait until all of the auctions have ended and complete the checkout from the most recent email that you received from us. Once you have completed the checkout, you will not be able to combine any additional auctions. And if we can't get your reminder in time, the items will be processed separately once checkout is completed with payment.
The quickest way to get your Jewelry adjusted is at your local jeweler. Most jewelers will provide this service for just a few dollars.
If for any reasons You are not happy with Your purchase, return the jewelry within 30 days and we will exchange it or refund the purchase price.
If you do not like your merchandise you can send us back within 30 days from the date when you received it. A refund will be issued within 7 working days from the date of receiving back Your order in the form the payment was received. The jewelry must be returned in its original condition, unworn and unaltered in any way. We do not cover the return shipping cost unless the item is damaged or broken due to our company's negligence. If You have any question please contact us by email or by phone.