We are thrilled to have you as a customer and want you to have a dazzling shopping experience with us. If you are not satisfied with your purchase, feel free to return it for a refund or exchange within 90 days from the date when you got your package. Returned jewelry needs to be in its original condition, include gift boxes, and not show any sign of wear, damage, or alteration. Unfortunately, we can’t accept returns any other way.

If the item(s) is damaged during transit please contact the seller immediately for further assistance. You have 90 days to contact us for assistance. We are not responsible for any lost or stolen item(s).

Email: service@herjewelers.com, If you want to refund or exchange, please contact us. We will give you details.

*Because we carry costume jewelry, there is no warranty on the color (as far as how it will last), color changes, or stones coming out. We do not offer returns or exchanges on used item(s).

Returns are inspected and processed by our returns department within 7 business days of receipt. We are not responsible for items that are damaged or lost during return shipping, therefore adequate packaging and insurance are recommended.

Credit is issued to your original method of payment and you will receive an email confirmation. We do not accept returns if they arrive in any condition other than their original state or if they are past our 90-day return period.